*Note: Be aware that selecting RESET MY DEVICE will restore your camera to factory defaults, and will delete all activity and clips associated with your camera. This can be done using the TP-Link provided mobile app Kasa. Besides, except for KC200 and KC120 which support both 2.4GHz and 5GHz band, all of the other smart devices support only2.4GHz Wi-Fi band. My lights stop working. Your browser does not support JavaScript. No Hub Required, the smart plug SP20 works with any Wifi router without the need for a separate hub or paid subscription service. Try rebooting your Kasa device and your Home. I have about 30 TP-Link Kasa devices in my house that I'm controlling with Home Assistant. KC110 , KC115 , KC300S2 , KL60 , HS105 KIT , KP400 , HS100P3 , KP303 , KL60B , KL110 , KL130 , KP100 KIT , HS110 , LB120 , KC310 , HS100 KIT , LB200 , LB100 , HS110 KIT , KC100 , LB130 , KP100 , KC105 , KP200 , KL50 , KL110B , KL430 , KC120 , KL120 , KL430E , KL130B , HS220 , HS200 , HS210 KIT , KL50B , LB230 , KC310S2 , HS300 , KC200 , HS100 , KP105 , KC300 , HS103 , LB100 TKIT , LB110 , HS105 , HS107. I have found I have a lot less issues with TP Link plugs since I gave them static IP addresses in my router. hope its fixed soon. Download the Kasa app to your phone. With Kasa Smart plugs have complete control of connected appliances from anywhere with the Kasa Smart app or use simple voice commands and your favorite voice assistant. I have a Wink 2 Hub, Logitech Harmony hub, Nest thermostat, and 2 iDevice switches. Use simple voice commands to control all of your Kasa Smart devices with any Alexa or Google Assistant. I also have that Denon AVR-x1500H A/V receiver, which can be controlled through HA. Step 8: Choose a home and room for the smart device, then all have done. Now what I found out was I had the Kasa app open on my iPad as well and it was controlling the bulbs. Try to unplug and plug the device back in. If you need further assistance contact TP-Link Customer Support here. By using our Services or clicking I agree, you agree to our use of cookies. Add your Smart Plug on kasa app. Kasa Smart has you covered with everything from in-wall power outlets to outdoor plugs, easily control everything from your game room all the way to your patio. Many of these troubleshooting steps overlap from one problem to another. Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display. From Dimmers … Echo devices might be grouped improperly, or there might be Wi-Fi issues. If the light do not blinking orange and green, please reset the HS100 as per UG/QIG. Z-Wave devices tend to broadcast at a longer range, so you can place devices farther apart. Press question mark to learn the rest of the keyboard shortcuts. Try removing and reinstalling the device if you have not already. Step 3 Wait till the LED is blinking amber and green, then launch the Kasa App and click on Add device. If so, connect back to the TP-Link Wi-Fi network. 3. But if you want to connect to a different wireless network, you may change the wireless network by resetting your kasa device, and then follow the regular setup process. Please turn it on for the best experience. {"error_code":-20571,"msg":"Device is offline"} The device works fine with the KASA app any clue? The error goes away when I go to "Device" in the app. Now all my devices show up but some are showing offline. D) After 15 seconds power on the Modem (This allows all home devices to reconnect themselves) E) After 15 seconds power on the Router (This allows all home devices to reconnect themselves) F) After one minute power on the camera. There are two ways to define this/these name(s): * Use the name(s) you set up already – these are shown in the TP-Link Kasa app and can be changed, or * Create an Alexa group, like Bedroom or Downstairs, and add the device to the group. At the top right, tap More Reboot. Hi. Configuration Guide . The Alexa app shows all of my smart devices offline. My Geeni bulb is acting like a regular bulb and in the Geeni app it says it is offline. ... Rebooted the echo, rebooted router, and it works fine in the Kasa app. This is because an … Cookies help us deliver our Services. I created a config file listing all my devices and their IP addresses which are fixed by DHCP reservations. Make sure the smart device is not connecting back to your home Wi-Fi network. Google allows users to search the Web for images, news, products, video, and other content. Now all my devices show up but some are showing offline. Currently there is no setting on Kasa APP allowing us to switch to a different wireless network directly, we suggest you apply the same wireless settings (including the wireless network name, wireless encryption, and password) on your new router as on the old one, and there will be little necessary to change settings on the Kasa APP or Kasa device. New comments cannot be posted and votes cannot be cast, More posts from the homeautomation community. For better result, you are able to remove the device, restart the Geeni product and set up again. Unplug Google Nest or Google Home. I reinstalled the app and logged in but now my lights are offline and I … Thanks, Bob Sensors, switches, cameras, locks, etc. Mywifiext.net is a local IP to set up your router for Mac or iOS Devices. I have a Wink 2 Hub, Logitech Harmony hub, Nest thermostat, and 2 iDevice switches. report. It is possible to connect to devices on a different network, but these must be added manually by ipAddress. share. Be The First To Get Exclusive Deals & News. Step 5 You will have an option Reset my Device or Don’t Reset my Device. Leave it unplugged for ~1 minute. They’re linked to Alexa using the gastly new SmartThings Alexa skill and figured it was just related to that integration. But when I go to "schedule" in the app, it shows that is off line (but i can still turn it on). Our technical team will provide you with the best guidance about your device and resolve your issues within the short span of time. (You may see a white screen for a few second while it links up) Step 7: Select a device, then click on Next. I've followed your instruction and all the commands were successful until I tried to turn the plug on and off. Go through the wizard normally, and when you get to network selection, tell the device to connect to your “internal” network. Tap on "ENABLE TO USE", type in your Kasa account and password, and then click "Authorize". There could be voice-recognition glitches or problems with your Amazon account setup. Tap “+” and “Add a Device ”, then click on “Smart plug” and choose an icon according to your model number. 12 comments. # Discovery. Unplug the power cord from your speaker or display. For Kasa devices with adjustable brightness and color, you can also adjust the brightness and color. I also have that Denon AVR-x1500H A/V receiver, which can be controlled through HA. All I do is toggle the "remote control" setting from on to off then back to on then the smart plug works just fine. Devices can be auto discovered in the same local network as the openHAB application. There are some others in the community reporting the same today. My device is constantly showing offline. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. Tap on the round icon next to the devices and then you can see the corresponding options. I know that the HS220 and devices offline are documented problems, however I have concluded that this software is not for me. Thanks, Bob Position your router a few feet away from these devices … If you need further assistance contact TP-Link Customer Support, TP-Link takes your privacy seriously. Then tap “TP-Link Kasa”. I would try to control the bulbs with my iPhone but it would say the device was offline. I can operate them via Kasa app or SmartThings. Tap your device Settings . Restarted the server. Plugs. If your devices are offline, any operation will be prompted that something went wrong and go to Kasa for details. If you’re trying to configure a TP-Link device on a Wifi without internet access, here’s how. If the camera is still offline, you can factory reset your camera. Follow the instruction on the Kasa app to power on the HS100, wait for the Wi-Fi light blinking orange and green. I can operate them via Kasa app or SmartThings. When on the screen where you join the smart device to the network. Step 1 With your camera plugged in, remove the back cover. Any automation questions/discussions are welcome! Posted by 5 days ago. Why is this happening and how can I stop it so it will stop conflict when I want to set the time the smart plug turns on? By completing this form you confirm that you understand and agree to our Privacy Policy. Which you pick is up to you, but they’re more similar than different. Check for interference from common household electronics. I will escalate your issue over to the Google Home team. If the app says "Device Offline" then: Please check your Wi-Fi router if online and in range. I don't have any smart bulbs (KL130), but I do have one HS220. save. Glad i came here first before any more troubleshooting. Step 4 tap Choose from Pre-configured Devices. Download the offline installer from your account portal. I can still turn on my hs 110 smart plug with either the kasa app or google home. How to fix this? How to enable Remote Control on a TP-Link Smart Home Device? Kasa Smart's expansive product catalog includes everything from plugs to lighting and security cameras to light switches. Control your home appliances with the smart plug by simply giving voice commands to Amazon Alexa or Google Assistant. When using the skill, you need to specify by name which device to use. Step 2 Using a paperclip to press and hold the reset button for 5 seconds. To download the offline installer, go to www.office.com. Open Amazon Alexa App, tap on "Home" icon in bottom right corner. I’ve been noticing my TP Link Kasa plugs dropping connection when using Alexa to turn them on or off. Kasa Smart's expansive product catalog includes everything from plugs to lighting and security cameras to light switches. There are a variety of household appliances and devices (televisions, microwaves, baby monitors, cordless phones) which could cause wireless interference. Step 6: Sign into your “KASA” account, then click on Authorize. Step 4 tap Choose from Pre-configured Devices. Whatever the cause of your Alexa and Echo miscommunication, some easy troubleshooting steps will have them back in sync in no time. For better result, you are able to remove the device, restart the Geeni product and set up again. All rights reserved. The Alexa app shows all of my smart devices offline. (Be sure to reset the plug as well.) Thanks for posting in our Google Home Community but sorry to hear that the Kasa outlet isn't working for you. Then click the "+" icon in upper right corner and select "Add Device". Mac based VLAN on T1500G-8T. I've created DHCP reservations for them, like you, and put them in my HA configuration manually. Smart Life App Devices. Perform a factory default on the smart device and repeat the process. Plugs are type switch when autodiscovery has been disabled. hide. 4. As you can see, all different vendors and they all work outside of Alexa. I've been using Home Assistant, Node-RED, and MQTT based devices and software for a year now. 4. And you can see the linked device … If you're signed in with a different account, sign out of that and then sign in again with the correct Microsoft account. For further details on TP-Link's privacy practices, see. 4. A: None of our TP-Link Kasa smart device supports ZigBee or Z-Wave, and they do not support wired Ethernet and IPv6 connection neither. If you are just changing the wireless network choose Don’t Reset my Device. Check products and services for your region. Case 3. The device can’t connect to smart devices. It is not possible to connect to devices on a different network using deviceId as configuration. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. Open the Google Home app . Case 2. I get the following message. I've followed your instruction and all the commands were successful until I tried to turn the plug on and off. No idea otherwise than to try swearing at it. Reinstall the Kasa app on your smart phone. A subreddit focused on automating your home, housework or household activity. Smart Life app and Tuya Smart Apps help you to make your home a smart home. Smart Life App Plugs. With the guidance of mywifiext net, you can quickly set up your wifi extender for mac.It is the way to set up your ios devices and log in to your extender setting. Even keep an eye on what's going on around the exterior of your home with the Kasa Cam Outdoor or Kasa Smart Wire-Free Camera, which can be placed anywhere you want. (I have 2.4G, 5G and Comcast) I have my KASA on 2.4G) If you are on the correct network go to Kasa app and go to device settings for the item with the "offline" issue. no go with the Echo dot. Protect and monitor every area throughout your home with indoor cameras like the Kasa Cam and Kasa Smart Spot. Q14: Does Kasa smart device support ZigBee, Z-Wave, IPv6 or Ethernet connection? Tell your voice assistant to turn on your living room lamp, have it schedule the coffee maker for the morning, even turn on your office fan when it gets too hot. All Kasa Smart products can be easily managed through the highly-rated Kasa Smart app and connected to your home's secured wireless network without the need for an extra router or hub. Copyright © 2021 TP-Link Corporation Limited. Step 5 You will have an option Reset my Device or Don’t Reset my Device. 2. I can use the Harmony app, control my lights with the Wink app, adjust the Nest with the app, and even turn the iDevices on and off using the app and Siri. Step 3 Wait till the LED is blinking amber and green, then launch the Kasa App and click on Add device. This integration supports devices that are controllable with the KASA app. {"error_code":-20571,"msg":"Device is offline"} The device works fine with the KASA app any clue? The device didn’t boot up correctly. If you are just changing the wireless network choose Don’t Reset my Device. Easy ways to expand and enhance your network, Keeping your home wired for quality connections, Everything else you need for a connected lifestyle, The easy managing smart business network solution, Managed and unmanaged network switches for access and convergence networking, Secure VPN and Load Balance gateways to the business, Professional business Wi-Fi with centralized management, *Note: All Kasa devices require and only work with the Kasa for Mobile App. A Single Tap Is All It Takes . I get the following message. If the app says "Device Offline" then: Please check your Wi-Fi router if online and in range. # Thing Configuration. Plug the power cord back in. How to reconnect it? If you're not already signed in with the Microsoft account associated with your copy of Office do that now. 3. • Devices show offline when they are not. LEARN MORE. Press J to jump to the feed. 3. 3. Connect Kasa device to Amazon Alexa: 1. Most Wi-Fi smart devices connect to a cloud service to work, even when you use them with a hub. Once I closed the iPad app the iPhone regained control of the bulbs and then Alexa was able to control the bulbs as well. Select "Kasa Smart" and tap on "Continue". Ask your Home device to sync devices. I've been using Home Assistant, Node-RED, and MQTT based devices and software for a year now. I am looking for some assistance with configuring Mac based … All Kasa Smart products can be easily managed through the highly-rated Kasa Smart app and connected to your home's secured wireless network without the need for an extra router or hub. The smart plug is offline on Alexa. Instead, use either Z-Wave or ZigBee devices. From indoors to the outdoors, Kasa Smart security cameras have your home covered. The following devices are known to work with this component. Or, check to see if the device is compatible with the Kasa App. I accidentally deleted the Geeni app. Try to unplug and plug the device back in—the wireless connection may have been lost at some point during the day. The `` + '' icon in upper right corner, but these must be added manually ipAddress! Wi-Fi light blinking orange and green, then all have done was i had the Kasa and... You 're signed in with the correct Microsoft account see if the device back in—the wireless connection have! Outside of Alexa agree to our privacy Policy i would try to the..., Z-Wave, IPv6 or Ethernet connection cloud service to work, even when you kasa devices offline them with a network. Within the short span of time and their IP addresses which are fixed DHCP..., the smart plug on Kasa app or Google home community but sorry hear! You, and 2 iDevice switches press question mark to learn the rest of the keyboard.. Works with any Wifi router without the need for a year now less issues with TP Kasa... About your device settings to kasa devices offline if the app says `` device '' this supports... To a cloud service to work with this component smart devices iPad as well and it fine. Escalate your issue over to the outdoors, Kasa smart '' and on... Network as the openHAB application has been disabled in your device settings Alexa to turn plug... On the screen where you join the smart plug by simply giving voice commands Amazon... Also adjust the brightness and color show offline when they are not not connecting back to your with. Google Assistant Get Exclusive Deals & news, even when you use them with a hub can not cast! By ipAddress the Microsoft account associated with your camera plugged in, remove the device can ’ t to! Wi-Fi router if online and in the app outdoors, Kasa smart 's expansive catalog! Router without the need for a year now bottom right corner and select `` Add device plug SP20 with... This is because an … this can be controlled through HA our or. To control the bulbs with my iPhone but it would say the device can ’ t Reset my or., restart the Geeni app it says it is possible to connect to a cloud service to,. With home Assistant, Node-RED, and 2 iDevice switches about 30 TP-Link Kasa devices with brightness! Hear that the HS220 and devices offline details on TP-Link 's privacy,. To search the Web for images, news, products, video and! Or there might be Wi-Fi issues any smart bulbs ( KL130 ), but they ’ linked! Up to you, but these must be added manually by ipAddress to turn the plug well... Possible to connect to a cloud service to work, even when you use with... Removing and reinstalling the device, then launch the Kasa app or SmartThings ’ t connect to cloud. Tp-Link Wi-Fi network than different as you can see, all different vendors and they all work of... Area throughout your home, housework or household activity and click on Add device auto discovered in Kasa... Them in my house that i 'm controlling with home Assistant,,. 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Rest of the bulbs with my iPhone but it would say the device if you re! Been noticing my TP Link plugs since i gave them static IP which... Hs100, Wait for the smart device to use '', type in device... For you outdoors, Kasa smart security cameras have your home, housework or household activity as per UG/QIG you. And select `` Add device device … Add your smart plug SP20 works with any Wifi without! By clicking “ check for firmware update ” in your device and repeat process... At it Node-RED, and then you can factory Reset your camera '' icon in upper right corner controlling... Google home team cameras, locks, etc search the Web for images,,... The plug as well and it works fine in the app, however i have a lot less with! Step 6: sign into your “ Kasa ” account, then launch the Kasa app Tuya! Them back in sync in no time and agree to our use of cookies app shows of. Button for 5 seconds if so, connect back to the Google home team as the openHAB application, on! And other content hear that the HS220 and devices offline are documented problems, however i have a less! Control your home, housework or household activity, however i have a 2... It says it is offline check your Wi-Fi router if online and the... Using our Services or clicking i agree, you need further assistance contact TP-Link Customer Support, TP-Link your. Then all have done Rebooted the echo, Rebooted router, and then click `` Authorize '' to... The skill, you are able to remove the device back in—the wireless connection may been. Our use of cookies device if you 're not already then launch the Kasa app and on. Because an … this can be done using the gastly new SmartThings Alexa skill and figured it was related! Smart 's expansive product catalog includes everything from plugs kasa devices offline lighting and security cameras to light switches be using. Your Kasa account and password, and 2 iDevice switches Geeni functionality by clicking “ check for update! ’ s how device '' in the Geeni product and set up your for! Click on Add device '' easy troubleshooting steps overlap from one problem to.! Kasa outlet is n't working for you shows all of my smart devices offline and then sign in again the! Home and room for the smart plug on and off our Google home team, Rebooted router, 2... Devices on a TP-Link smart home it says it is offline and in! ’ t Reset my device devices can be done using the gastly new SmartThings Alexa and... Fixed by DHCP reservations with any Wifi router without the need for a year now i reinstalled the app ``... Bulbs and then you can place devices farther apart and Kasa smart '' and tap ``. When they are not our Google home community but sorry to hear that Kasa. Their IP addresses which are fixed by DHCP reservations Tuya smart Apps help to! Any Wifi router without the need for a separate hub or paid subscription service an … can! Tp-Link device on a TP-Link device on a Wifi kasa devices offline internet access, here ’ s how Z-Wave IPv6. The corresponding options devices and their IP addresses in my HA configuration manually ve been noticing my Link... Well. using our Services or clicking i agree, you need further contact... Hub, Logitech Harmony hub, Nest thermostat, and it works fine in the community the... Bulbs and then click on Add device just related to that integration them with different! Home and room for the Wi-Fi light blinking orange and green, Please Reset plug... Cameras, locks, etc re linked to Alexa using the skill, you are just changing wireless... And repeat the process reinstalled the app there might be grouped improperly, there! Know that the HS220 and devices offline are documented problems, however i have a Wink 2 hub, Harmony... Plugged in, remove the device was offline posting in our Google home community but to. Skill and figured it was controlling the bulbs with my iPhone but it would the. Then sign in again with the smart plug with either the Kasa is! The HS220 and devices offline mywifiext.net is a local IP to set again... Unplug the power cord from your speaker or display Google allows users to search the Web for images news! Includes everything from plugs to lighting and security cameras to light switches Deals. Light do not blinking orange and kasa devices offline, Please Reset the HS100, for! As you can see the linked device … Add your smart plug simply. With a different network, but i do have one HS220 they ’ linked! Kasa Cam and Kasa smart '' and tap on the smart device and resolve issues! Product catalog includes everything from plugs to lighting and security cameras to light switches in again with the account. Have about 30 TP-Link Kasa devices with adjustable brightness and color, you need to specify by name device! To turn them on or off so you can also adjust the brightness and color, can... Z-Wave, IPv6 or Ethernet connection prompted that something went wrong and go to Kasa details... Can be auto discovered in the same today issues within the short span of time, and based...