Note that Anthem is also available 24/7 to accept claims, prior authorization requests and more via the Availity Portal . Box 52563 Phoenix, AZ 85072-2563. Use this number to reach the following departments: Behavioral Health; New Baby, New Life; Prior Authorization; Provider Services If you are dissatisfied with a decision or service related to your extended health, dental, life, disability or travel insurance plan, you may have the situation reviewed. For general inquiries, call 1-800-262-BLUE (2583) If you are a member, visit MyBlue If you are an employer, visit BlueLinks for Employers If you are a health care provider, visit Provider Central If you are a broker, visit Broker Central For questions about our Corporate Citizenship initiatives, email us For Media or Public Relations inquiries, email us Box 52719 Phoenix, AZ 85072-2719 Blue Cross and Blue Shield of North Carolina P.O. 1-800-FLA-BLUE (352-2583) TTY/TDD: 1-800-955-8770 If your ID card is not available, you may use the Customer Service telephone number below. 877-860-2837 (Blue Cross Community Health Plans) 877-723-7702 (Blue Cross Community MMAI) 877-774-8592 (Blue Cross Medicare Advantage) 800-676-2583 (Eligiblity - Out of State BCBS) 800-972-8382 (Eligibility - FEP) Indiana: 888-802-2160 855-251-8827 (Health Maintenance Organization) 855-558-1438 (L Preferred Provider Organization) Mail Premium Payments to: Individual and Medicare Supplement Member Premium Payment Blue Cross Blue Shield of Arizona P.O. Talk to an advocate Mon – Thurs: 9 a.m. to 5 p.m. Contact Anthem Blue Cross (Anthem) For help with eligibility verification , claims , and general provider questions , please call the appropriate Customer Care Center phone number below. Box 3248 Omaha, NE 68180 402-982-7000 800-422-2763 (Wheelchair accessible) Lincoln Office At Pacific Blue Cross, we do our best to ensure plan members are satisfied with the products and services we provide. Box 2291 Durham, NC 27702. 1919 Aksarben Drive P.O. Office Locations Omaha Headquarters. National Information Center. Group Premium Payment Blue Cross Blue Shield of Arizona P.O. Blue Cross Blue Shield of Arizona P.O Box 13466 Phoenix AZ 85002-3466. Note: If you are a Blue Cross and Blue Shield customer and need to reach us by phone, please use the telephone number(s) on the back of your ID card. 1-844-BLUE-4ME (or 1-844-258-3463) (TTY/TDD:711) Street Address (Deliveries): Blue Cross and Blue Shield of North Carolina Corporate Headquarters 4615 University Drive Durham, NC 27707 1-800-411-BLUE (2583) Weekdays from 8 a.m. to 8 p.m. Eastern Time (excluding holidays) Call the National Information Center for information about your benefits and services, FEP incentive programs, our supplemental dental and vision plans, to speak with the MyBlue Contact Center or for assistance with our online tools. Contact Us. Agent Contact Center. Call our customer service hotline at 3608 2988 or fill in our online form. ET. ET. Customer Service Representatives are available 8 a.m. to 6 p.m., Monday – Friday. Members who have medical coverage under Independence Blue Cross can contact Customer Service with any questions. Contact Customer Service. 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