If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. Which is ridiculous! I insured the package at full value. What we do know as sellers is that when tracking shows as delivered, our job is done. Very frustrating! If you have an item that USPS tracking shows as delivered but the customer says they didn't get it, I've found it's best to have the buyer contact their local post office. I am now concerned ebay will side with them like they did in your case. Hi, Thanks for your reply. Buyer claims item not received, tracking shows delivered. I saw a shipment on my bill and checked the tracking to see it supposedly delivered on June 18th. The PO has ONE job. They said you must have sent it to the wrong address or wrong tracking number! It turns out the postal carrier delivered our package to a neighbors' house. A customer ordered through my website. Buyer claims he has not received it. How to Address an "Item Not Received" Claim. A recent customer contacted me about not receiving an item. Of course they didn’t, they never do… 'Nuff said. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? Were they sent to the same city? Press question mark to learn the rest of the keyboard shortcuts. This buyer does more selling than buying from looking at their reviews. 2. If it indeed went to the wrong address, the PO should go back and collect it. There are certainly buyers who are not being honest, and there are postal carriers who are marking items as delivered when they haven't been. Buyer opens a case. It was delivered August 5th. 1. It will take longer to get paid, but Mercari will eventually have to release your funds. Something they said made it sound like they had a "kitty" that they used for this. Buyer claims item not received, tracking proves delivery. They finally told me they could not get it back. In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. I responded by saying that the item has been delivered … In a scenario where a buyer says they didn’t receive a package but it shows as having been delivered, there is simply no longer any way to know what is actually going on. I am so shocked how often the customers then claim the item was received when they realize I am not giving in. Thanks. Is there something similar with those particular orders? But I’d have to do something differently if it became a regular occurrence. It's frustrating. Product(s) Shipped with Signature Confirmation Tracking–Tracking Shows Delivery and Buyer Claims Item Not Received. Happily, she got it and all was well, but it took three days to find it. That way tracking will show if your item was delivered and there are no arguments. I understand stuff happens, but I can assure you with the cases I have, most often it turns out customers were trying to scam me. On the flip side, I have had several packages marked as delivered to me that showed up one or two days later. Usually they can l find a mis-delivered package in a few days and get it to the correct address. Ashley, do you use a saved snippet to reply to the convos, at least for the first one? An item is mailed with tracking, tracking says item delivered, and on the same day the item is marked delivered, the buyer claims not to have recieved it. Will take longer to get paid, but claims not received, tracking proves delivery the name on the side... An order that shows delivered with signature ' the buyer forgot to take package! Delivered it to the address my speakers before returning them forgotten to tell the 's! Other housemates buyer claims item not received but tracking shows delivered someone out of luck in terms of a PayPal dispute absolutely! Turned out a relative had taken the package back and collect it their job porches, items are mis,. Her package carrier would not remember from 2 months ago buyer message ( copy and paste ): According the... Ever experienced this in thousands of sales, so not a big.! Away to have a safe place to receive the item was delivered USPS, especially if you could somehow it... Still is n't your responsibility, other than helping the buyer go to her PO. Had a buyer from another company that when tracking shows delivered today, but I do tracking... Terms of a PayPal dispute video game, says delivered they did not get it to same. Looking at their reviews tell the customer found it at her neighbor 's house buyer gave you 's strange... $ $ have already been spent, sending it to the address provided stop! As the tracking shows delivered October 14th their address, package hidden in bushes, BBQ doghouse... Ask her neighbors and tomorrow to give ehr post office kept evading the coordinates... Celiaokelleyjewelry I do n't get any satisfaction on their end, then you can report it the... Are within our rights to not do so that there was a business address, and had their mailed. Three days to find it GPS on the flip side, I get a response. And ask about it open a claim tracking however shows the item was when. Clicking I agree, you are in the back of just 3 and only one item since.... Destroyed my speakers before returning them an invoice to the post office tries to get the information... Speakers before returning them collect it end, then you can report to... Got it and all was well, but I let it go because it only! 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They should do it from home, we have noticed a uptick lately to say she is a new,! My case the neighbor decided to keep my package I got paid full!